Lotus Direct Primary Care PLLC
Lotus Direct Primary Care PLLC
Privacy Policy
Effective Date: January 17, 2026
Website: www.lotusdpc.com
Practice Name: Lotus Direct Primary Care PLLC (“Lotus DPC,” “we,” “us,” or “our”)
1. Overview
Lotus Direct Primary Care PLLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, communicate with us, or use our services.
This Privacy Policy applies to non-clinical interactions and website use and works alongside our Terms & Conditions and HIPAA Notice of Privacy Practices (NPP).
2. HIPAA & Protected Health Information (PHI)
When you become a patient, certain information we handle is Protected Health Information (PHI) governed by HIPAA and our Notice of Privacy Practices (NPP).
This Privacy Policy does not replace the NPP and primarily applies to administrative, operational, and website-related data.
3. Information We Collect
A. Information You Provide Directly
Name, email address, phone number, mailing address
Messages submitted through forms, email, or SMS
Scheduling, membership, and billing information
B. Health-Related Information
Information provided through secure patient portals or telemedicine platforms
Intake or clinical information shared as part of care
C. Information Collected Automatically
IP address, device type, browser type
Pages visited, time spent, referral sources
Cookies and similar tracking technologies
4. Cookies & Tracking Technologies
We use cookies for essential website functionality, analytics, and performance improvement. Where required by law, we provide a cookie consent banner allowing you to accept, reject, or manage preferences.
You may also control cookies through your browser settings.
5. How We Use Your Information
We use information to:
Respond to inquiries and schedule appointments
Manage memberships and provide services
Process payments and send administrative notices
Deliver operational communications
Improve website performance and user experience
Comply with legal, regulatory, and security obligations
We do not sell personal or health information.
6. SMS Text Messaging & Communication Consent
By providing your mobile phone number, you expressly consent to receive SMS text messages from Lotus Direct Primary Care PLLC related to:
Appointment scheduling and reminders
Membership or billing notifications
Service-related and administrative updates
Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase or membership.
You may opt out of SMS communications at any time by replying STOP.
For help, reply HELP or contact us at [email protected] or (248) 430-8649.
7. Email, Phone & Electronic Communications
By providing your contact information, you consent to receive communications by email or phone related to your relationship with Lotus DPC. Electronic communications carry inherent risks; we use reasonable safeguards but cannot guarantee absolute security.
8. Mobile Information Sharing Statement
Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Mobile information is used solely to support Lotus Direct Primary Care PLLC operations and services.
9. Sharing of Information
We may share information:
With trusted service providers (e.g., payment processors, scheduling systems, EHR platforms) under confidentiality agreements
When required by law, regulation, or legal process
To protect the safety, security, or legal rights of our practice or patients
We do not share information for third-party advertising or unrelated marketing.
10. Third-Party Tools & Links
Our website may link to or integrate third-party services (e.g., scheduling tools, patient portals, analytics platforms). Their privacy practices are governed by their own policies, not ours.
11. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no system or transmission method is 100% secure.
12. Data Retention
We retain information as necessary to:
Provide services
Comply with legal and medical recordkeeping requirements
Resolve disputes and enforce agreements
Retention of PHI is governed by HIPAA and applicable medical laws.
13. Your Rights
You may:
Request access to or updates of certain personal information
Request deletion of non-PHI data where permitted by law
Exercise rights related to PHI as outlined in our HIPAA NPP
14. Children’s Privacy
This website is intended for adults and for parents or legal guardians acting on behalf of minors. We do not knowingly collect personal information from children without parental consent.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.
16. Contact Information
Lotus Direct Primary Care PLLC
10407 E Grand River Ave, Suite 600
Brighton, MI 48116
📧 [email protected]
📞 (248) 430-8649
🌐 www.lotusdpc.com
17. Relationship to Terms & Conditions
Use of this website is also governed by our Terms & Conditions, which include additional provisions regarding acceptable use, communications consent, intellectual property, and dispute resolution under Michigan law.
Privacy Policy
Effective Date: January 17, 2026
Website: www.lotusdpc.com
Practice Name: Lotus Direct Primary Care PLLC (“Lotus DPC,” “we,” “us,” or “our”)
1. Overview
Lotus Direct Primary Care PLLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, communicate with us, or use our services.
This Privacy Policy applies to non-clinical interactions and website use and works alongside our Terms & Conditions and HIPAA Notice of Privacy Practices (NPP).
2. HIPAA & Protected Health Information (PHI)
When you become a patient, certain information we handle is Protected Health Information (PHI) governed by HIPAA and our Notice of Privacy Practices (NPP).
This Privacy Policy does not replace the NPP and primarily applies to administrative, operational, and website-related data.
3. Information We Collect
A. Information You Provide Directly
Name, email address, phone number, mailing address
Messages submitted through forms, email, or SMS
Scheduling, membership, and billing information
B. Health-Related Information
Information provided through secure patient portals or telemedicine platforms
Intake or clinical information shared as part of care
C. Information Collected Automatically
IP address, device type, browser type
Pages visited, time spent, referral sources
Cookies and similar tracking technologies
4. Cookies & Tracking Technologies
We use cookies for essential website functionality, analytics, and performance improvement. Where required by law, we provide a cookie consent banner allowing you to accept, reject, or manage preferences.
You may also control cookies through your browser settings.
5. How We Use Your Information
We use information to:
Respond to inquiries and schedule appointments
Manage memberships and provide services
Process payments and send administrative notices
Deliver operational communications
Improve website performance and user experience
Comply with legal, regulatory, and security obligations
We do not sell personal or health information.
6. SMS Text Messaging & Communication Consent
By providing your mobile phone number, you expressly consent to receive SMS text messages from Lotus Direct Primary Care PLLC related to:
Appointment scheduling and reminders
Membership or billing notifications
Service-related and administrative updates
Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase or membership.
You may opt out of SMS communications at any time by replying STOP.
For help, reply HELP or contact us at [email protected] or (248) 430-8649.
7. Email, Phone & Electronic Communications
By providing your contact information, you consent to receive communications by email or phone related to your relationship with Lotus DPC. Electronic communications carry inherent risks; we use reasonable safeguards but cannot guarantee absolute security.
8. Mobile Information Sharing Statement
Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Mobile information is used solely to support Lotus Direct Primary Care PLLC operations and services.
9. Sharing of Information
We may share information:
With trusted service providers (e.g., payment processors, scheduling systems, EHR platforms) under confidentiality agreements
When required by law, regulation, or legal process
To protect the safety, security, or legal rights of our practice or patients
We do not share information for third-party advertising or unrelated marketing.
10. Third-Party Tools & Links
Our website may link to or integrate third-party services (e.g., scheduling tools, patient portals, analytics platforms). Their privacy practices are governed by their own policies, not ours.
11. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no system or transmission method is 100% secure.
12. Data Retention
We retain information as necessary to:
Provide services
Comply with legal and medical recordkeeping requirements
Resolve disputes and enforce agreements
Retention of PHI is governed by HIPAA and applicable medical laws.
13. Your Rights
You may:
Request access to or updates of certain personal information
Request deletion of non-PHI data where permitted by law
Exercise rights related to PHI as outlined in our HIPAA NPP
14. Children’s Privacy
This website is intended for adults and for parents or legal guardians acting on behalf of minors. We do not knowingly collect personal information from children without parental consent.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.
16. Contact Information
Lotus Direct Primary Care PLLC
10407 E Grand River Ave, Suite 600
Brighton, MI 48116
📧 [email protected]
📞 (248) 430-8649
🌐 www.lotusdpc.com
17. Relationship to Terms & Conditions
Use of this website is also governed by our Terms & Conditions, which include additional provisions regarding acceptable use, communications consent, intellectual property, and dispute resolution under Michigan law.