Lotus Direct Primary Care PLLC
Terms & Conditions
(Website Terms of Use)
Effective Date: January 17, 2026
Website: www.lotusdpc.com
Entity: Lotus Direct Primary Care PLLC (“Lotus DPC,” “we,” “us,” or “our”)
Note: This content is for general informational purposes and does not constitute legal advice. Please have your counsel review, especially sections on arbitration, refunds/proration, and privacy/cookie practices.
1) Acceptance of Terms
By accessing or using this website, including submitting forms, requesting information, scheduling appointments, enrolling in a membership, or communicating with us, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Site.
2. Eligibility & Age Restriction (18+)
This Site and its services are intended only for individuals 18 years of age or older.
By using this Site, you represent and warrant that:
You are at least 18 years old, or
You are a parent or legal guardian acting on behalf of a minor patient.
We do not knowingly permit individuals under 18 to independently submit information, consent to communications, or enroll in services.
3. Not Medical Advice / Emergency Care
Content on this Site is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
Use of this Site does not establish a provider–patient relationship. A clinical relationship is formed only after required intake, consent, and acceptance by Lotus DPC.
For medical emergencies, call 911 or go to the nearest emergency department.
4. Direct Primary Care Model & Insurance Disclaimer
Lotus DPC operates under a Direct Primary Care (DPC) model.
We do not bill insurance for membership fees or included services
You may submit receipts to insurers or use HSA/FSA funds where permitted, but reimbursement is not guaranteed
Medicare/Medicaid participants remain responsible for compliance with program rules
Membership details are governed by your membership agreement.
5. Patient Portal & Telemedicine
Patient portals and telemedicine services are subject to additional terms and consents.
Telemedicine is provided only where legally permitted and when clinicians are appropriately licensed. You must be physically located in an eligible jurisdiction at the time of service.
Electronic communications involve inherent risks. We implement reasonable safeguards but cannot guarantee uninterrupted or error-free access.
6. Memberships, Payments, Cancellations & Refunds
Membership fees, benefits, billing cycles, cancellation terms, and refunds are governed by your membership agreement.
Unless otherwise required by law:
Setup/enrollment fees are non-refundable
Monthly plans are not prorated
Prepaid plans may be eligible for prorated refunds for unused full months, less discounts and fees
Outstanding balances remain due upon cancellation.
7. Scheduling, No-Shows & Late Cancellations
Appointment availability is not guaranteed.
No-shows or late cancellations may result in fees as disclosed on the Site or in your agreement. Repeated no-shows may restrict scheduling access.
8. SMS Communications & Opt-Out Instructions
By providing your mobile phone number, you consent to receive SMS text messages from Lotus Direct Primary Care PLLC related to appointment scheduling, membership information, billing notices, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
After opting out, you will no longer receive SMS messages unless you re-enroll.
For assistance, reply HELP or contact us at [email protected] or (248) 430-8649.
Operational or legally required notices may be delivered through alternative communication methods.
9. Carrier Liability Disclaimer
Wireless carriers are not liable for delayed, undelivered, misdirected, or failed SMS messages.
Message delivery is subject to your mobile carrier’s network availability, device compatibility, and service coverage. Lotus Direct Primary Care PLLC is not responsible for transmission delays or message failures outside of our control.
10. Mobile Use & Prohibited Conduct
You agree not to:
Use automated systems to access or misuse the Site
Attempt unauthorized access to systems or data
Submit false or misleading information
Interfere with Site operation or security
11. Intellectual Property
All Site content is owned by or licensed to Lotus DPC and protected by applicable law. Personal, non-commercial use is permitted. Unauthorized reproduction or distribution is prohibited.
12. User Submissions
Non-PHI submissions (feedback, reviews, inquiries) grant us a non-exclusive license to use such content for operational purposes. PHI is handled under HIPAA and our Privacy Policy.
13. Third-Party Services
The Site may link to third-party tools or services. We are not responsible for third-party content, availability, or practices.
14. Privacy & Cookies
Your use of the Site is subject to our Privacy Policy, which explains data practices, cookies, and consent management.
15. No Warranties
The Site is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties to the fullest extent permitted by law.
16. Limitation of Liability
To the fullest extent permitted by law, Lotus DPC shall not be liable for indirect, incidental, or consequential damages arising from Site use. Total liability for direct damages shall not exceed $100.
17. Indemnification
You agree to indemnify and hold harmless Lotus DPC from claims arising from your use of the Site or violation of these Terms.
18. Governing Law & Dispute Resolution
These Terms are governed by Michigan law. Disputes may be resolved through binding arbitration as permitted by law. Class actions and jury trials are waived where enforceable.
19. Changes to Terms
We may update these Terms at any time. Continued use of the Site constitutes acceptance of updated Terms.
20. Contact Information
Lotus Direct Primary Care PLLC
10407 E Grand River Ave, Suite 600
Brighton, MI 48116
📧 [email protected]
📞 (248) 430-8649
🌐 www.lotusdpc.com
Lotus Direct Primary Care PLLC
Terms & Conditions
(Website Terms of Use)
Effective Date: January 17, 2026
Website: www.lotusdpc.com
Entity: Lotus Direct Primary Care PLLC (“Lotus DPC,” “we,” “us,” or “our”)
Note: This content is for general informational purposes and does not constitute legal advice. Please have your counsel review, especially sections on arbitration, refunds/proration, and privacy/cookie practices.
1) Acceptance of Terms
By accessing or using this website, including submitting forms, requesting information, scheduling appointments, enrolling in a membership, or communicating with us, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Site.
2. Eligibility & Age Restriction (18+)
This Site and its services are intended only for individuals 18 years of age or older.
By using this Site, you represent and warrant that:
You are at least 18 years old, or
You are a parent or legal guardian acting on behalf of a minor patient.
We do not knowingly permit individuals under 18 to independently submit information, consent to communications, or enroll in services.
3. Not Medical Advice / Emergency Care
Content on this Site is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
Use of this Site does not establish a provider–patient relationship. A clinical relationship is formed only after required intake, consent, and acceptance by Lotus DPC.
For medical emergencies, call 911 or go to the nearest emergency department.
4. Direct Primary Care Model & Insurance Disclaimer
Lotus DPC operates under a Direct Primary Care (DPC) model.
We do not bill insurance for membership fees or included services
You may submit receipts to insurers or use HSA/FSA funds where permitted, but reimbursement is not guaranteed
Medicare/Medicaid participants remain responsible for compliance with program rules
Membership details are governed by your membership agreement.
5. Patient Portal & Telemedicine
Patient portals and telemedicine services are subject to additional terms and consents.
Telemedicine is provided only where legally permitted and when clinicians are appropriately licensed. You must be physically located in an eligible jurisdiction at the time of service.
Electronic communications involve inherent risks. We implement reasonable safeguards but cannot guarantee uninterrupted or error-free access.
6. Memberships, Payments, Cancellations & Refunds
Membership fees, benefits, billing cycles, cancellation terms, and refunds are governed by your membership agreement.
Unless otherwise required by law:
Setup/enrollment fees are non-refundable
Monthly plans are not prorated
Prepaid plans may be eligible for prorated refunds for unused full months, less discounts and fees
Outstanding balances remain due upon cancellation.
7. Scheduling, No-Shows & Late Cancellations
Appointment availability is not guaranteed.
No-shows or late cancellations may result in fees as disclosed on the Site or in your agreement. Repeated no-shows may restrict scheduling access.
8. SMS Communications & Opt-Out Instructions
By providing your mobile phone number, you consent to receive SMS text messages from Lotus Direct Primary Care PLLC related to appointment scheduling, membership information, billing notices, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
After opting out, you will no longer receive SMS messages unless you re-enroll.
For assistance, reply HELP or contact us at [email protected] or (248) 430-8649.
Operational or legally required notices may be delivered through alternative communication methods.
9. Carrier Liability Disclaimer
Wireless carriers are not liable for delayed, undelivered, misdirected, or failed SMS messages.
Message delivery is subject to your mobile carrier’s network availability, device compatibility, and service coverage. Lotus Direct Primary Care PLLC is not responsible for transmission delays or message failures outside of our control.
10. Mobile Use & Prohibited Conduct
You agree not to:
Use automated systems to access or misuse the Site
Attempt unauthorized access to systems or data
Submit false or misleading information
Interfere with Site operation or security
11. Intellectual Property
All Site content is owned by or licensed to Lotus DPC and protected by applicable law. Personal, non-commercial use is permitted. Unauthorized reproduction or distribution is prohibited.
12. User Submissions
Non-PHI submissions (feedback, reviews, inquiries) grant us a non-exclusive license to use such content for operational purposes. PHI is handled under HIPAA and our Privacy Policy.
13. Third-Party Services
The Site may link to third-party tools or services. We are not responsible for third-party content, availability, or practices.
14. Privacy & Cookies
Your use of the Site is subject to our Privacy Policy, which explains data practices, cookies, and consent management.
15. No Warranties
The Site is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties to the fullest extent permitted by law.
16. Limitation of Liability
To the fullest extent permitted by law, Lotus DPC shall not be liable for indirect, incidental, or consequential damages arising from Site use. Total liability for direct damages shall not exceed $100.
17. Indemnification
You agree to indemnify and hold harmless Lotus DPC from claims arising from your use of the Site or violation of these Terms.
18. Governing Law & Dispute Resolution
These Terms are governed by Michigan law. Disputes may be resolved through binding arbitration as permitted by law. Class actions and jury trials are waived where enforceable.
19. Changes to Terms
We may update these Terms at any time. Continued use of the Site constitutes acceptance of updated Terms.
20. Contact Information
Lotus Direct Primary Care PLLC
10407 E Grand River Ave, Suite 600
Brighton, MI 48116
📧 [email protected]
📞 (248) 430-8649
🌐 www.lotusdpc.com